Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tony@tonythomasart.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tony@tonythomasart.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Do not refuse the shipment. We will file the necessary claim with the shipping carrier. Shipping damage is outside our control, and we can only be responsible for replacing the product on our normal production timeline with our standard shipping methods. You are responsible for any rush charges or expedited freight expense on shipping damage remakes.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Changing or canceling an order
Our production facility operates 5 days a week for most of the year. With our automated production system, orders can quickly move past the point of cancellation or modification at all hours of the day. All cancellation or change requests must be made online through our support system within 30 minutes of order submission.

Please double check your orders for accuracy before submission, or contact customer service prior to placing your order to verify any information needed to ensure the product is ordered correctly.

Cancellation: Once an order has entered production, we are unable to cancel that order. Modification: Depending on where the order is in production will determine if modifications can be made.