FAQ

HOW QUICKLY WILL MY ORDER SHIP?
We make each deluxe print and canvas gallery wrap when it is ordered. We typically complete and ship within 7-10 business days.

HOW CAN I TRACK MY ORDER?
We will email you tracking details as soon as your order is headed your way!

DO YOU SHIP INTERNATIONALLY?
No. Currently, we only ship in the United States.

CAN I CHANGE MY ORDER?
We create each piece on demand specifically for you based on your order details. Production begins immediately upon receipt of an order. While we can change certain things about orders such as shipping address, we cannot alter size, selections or type without costs associated with the change. Please be sure of your selections prior to placing an order.

CAN I ORDER LARGER SIZED PRINTS THAN WHAT'S LISTED ON YOUR SITE?
Yes! Just email us at: tony@tonythomasart.com and let us know what piece you are interested in and what size and we'll get in touch with you. Please know that larger sized art usually requires building a crate and that will affect your shipping cost.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
Our art and merchandise is not stored in a large warehouse. Rather, we create each piece on demand, and specifically for you! Since we don't store inventory, returns cannot be accepted. Please be certain of your size and choices before you place an order, as all sales are FINAL. We appreciate your understanding.

We do our utmost to ensure that your prints and merchandise are packaged carefully and arrive safely at their destination. If your order arrives damaged, please keep all packaging and contact tony@tonythomasart.com with your order number for further instructions.

WHAT IS A GICLEE?
Giclée (zhee-KLAY) is a technology for fine art or photograph reproduction using a large format professional printer that can match color and apply ink precisely, giving artists a high-quality print of their original. Every Giclée print is a high-quality reproduction of Tony's original painting.

DO YOU OFFER IN-HOUSE FINANCING?
Yes! We know collecting art is a commitment both personally and financially and we would never want finances to keep you from being able to collect art that you can cherish forever. Therefore, we do offer in-house financing. Typically, we accept 20% down and the remainder paid in monthly installments. Just email us at: tony@tonythomasart.com and let us know what piece you are interested in and we'll work with you.